What are the payment methods adopted by C’N’C CoSTUME NATIONAL?

You can currently pay in the following ways:

- Credit card

- PayPal

- Bank transfer

Are my credit card data protected?

If you purchase goods using a credit card, the transaction will take place via a secure server.

Under no circumstances and at no stage of the payment will C’N’C CoSTUME NATIONAL be aware of the information relating to a Customer’s credit card, transmitted via a secure connection directly to the website of the bank managing the transaction. No computer archive will keep such data and therefore in no case can C’N’C CoSTUME NATIONAL be held responsible for any fraudulent and illegal use of credit cards by third parties during payment.

Why the payment has been declined at the time of purchase?

If your payment has been declined, check that you have entered your card details or payment information correctly:

- Card type selected

- Card Number

- Security Code (3/4 digits)

- Card Expiring Date

If you are unable to resolve the problem, please contact your bank or payment service provider. C’N’C CoSTUME NATIONAL Customer Care is always available: if you have any requests do not hesitate to contact us at info@cnc-costumenational.it

Which countries does C’N’C CoSTUME NATIONAL ship to?

It is possible to see all the countries by clicking on Shipment on the footer.

Can I collect goods purchased online at a physical store?

The C’N’C CoSTUME NATIONAL website is an eCommerce store and as such it currently sells via Internet. For this reason, there is no store delivery service.

How much does the shipment cost?

To find out the shipping cost, simply add a product to your shopping bag, taking care to select the correct country.

The total amount will be calculated automatically by the system.

Or by connecting to the following link: Shipping & Delivery

When are customs duties paid?

With regard to deliveries requested to countries outside the European Union, any import customs fee has to be paid by the recipient. We therefore invite customers to contact in advance the customs authorities in their country to check the costs and any import limit.

Can I request a shipment to an address other than my own?

You can request your order to be shipped to an address other than your own as long as it is within the same country chosen during the purchase stage.

How many days does it take to ship?

The goods will be shipped within 2-5 days of the order confirmation date (barring unforeseen circumstances).

Where is my package?

You will find your tracking number in your shipping confirmation e-mail. You can track your goods on the courier’s website.

When should I expect delivery?

For information on delivery times, please refer to the order tracking number available in the shipping confirmation e-mail. You can visit the courier’s website to track your package.

Can I choose to return or change only part of the order?

Yes of course you can. Just remember to specify what item(s) you want to return or change in the RMA Page.

How long does it take to get a refund, after I have returned the item(s)?

Refund times depend on the payment methods:

a) Credit Card or Paypal: usually within 24 hours from the arrival of the item(s) in our warehouse.

b) Different payment methods: usually within 2-3 working days from the arrival of the item(s) in our warehouse.

If you chose to pay through wire transfer, please remember to write in the notes of the RMA page the exact amount of the returned goods.

For other questions, contact our customer care by mail info@cnc-costumenational.it